help/
134 pages · Updated July 18, 2026
Pages
- index.html
- How to set Ben up for Microsoft Entra - SAML | Ben Support
- Ben Support
- How to set Ben up for Google - SAML | Ben Support
- Reimbursement restrictions | Ben Support
- How to set Ben up for Okta - SAML | Ben Support
- Submitting a reimbursement request | Ben Support
- Can I cancel a reimbursement request? | Ben Support
- How to update the bank details for your reimbursement | Ben Support
- Reimbursement Timelines: When to Expect Your Payment | Ben Support
- Freezing/unfreezing your Ben card | Ben Support
- Creating a benefit in the admin portal | Ben Support
- Submitting a receipt for a Ben card transaction | Ben Support
- How to view your cards PIN | Ben Support
- How to set your card shipping address | Ben Support
- What billing address do I use? | Ben Support
- Ordering and receiving your physical Ben card | Ben Support
- Updating the phone number connected to your Ben card | Ben Support
- Automatic Benefit Re-enrolment | Ben Support
- How To View Your Card Details | Ben Support
- Adding your Ben card to a Google Wallet | Ben Support
- I can’t add my Ben card to my Apple/Google Pay Wallet | Ben Support
- How do I activate my Physical Ben card? | Ben Support
- My transaction did not go through and now it is 'pending'. When will I get the money back? | Ben Support
- What are Merchant Category Codes? | Ben Support
- Ben Support a Complete Guide for Admins | Ben Support
- Submitting a receipt on the Ben App | Ben Support
- Resetting your passcode | Ben Support
- Do I have to submit a receipt for every transaction? | Ben Support
- Using your Ben card | Ben Support
- Capital One: How To View Your Card Details | Ben Support
- Submitting Receipts | Ben Support
- Do I incur any fees when I use my Ben card abroad? | Ben Support
- Card Actions | Ben Support
- Managing a Budget | Ben Support
- Edit a benefit on behalf of an employee | Ben Support
- Exclude users from the HRIS on the admin portal | Ben Support
- Physical Ben Card | Ben Support
- Adding a dependant to your policy | Ben Support
- Adding your Ben card to Apple Pay | Ben Support
- I don't have a receipt, what should I do? | Ben Support
- Reward & Recognition Module | Ben Support
- Viewing an employees benefit enrolment history | Ben Support
- The Company Wallet Report | Ben Support
- Navigating the Payroll Report | Ben Support
- How to action incomplete data and missing enrolment data | Ben Support
- View custom roles and permissions for admins | Ben Support
- How to update your personal details | Ben Support
- Does Ben Charge an FX fee? | Ben Support
- Re-authenticating Your HRIS | Ben Support
- Is my Ben Card an actual card? | Ben Support
- Will I receive funds back on my card if refunded with a merchant? | Ben Support
- Viewing system notification sent to employees | Ben Support
- Checking an employees benefit/programme eligibility | Ben Support
- Creating & adding tags/notes to an employee | Ben Support
- How to check why an employee is not eligible for a benefit | Ben Support
- Your guide to getting customer support at Ben | Ben Support
- How do I edit a benefit on the admin portal? | Ben Support
- How to check the features enabled for an allowance | Ben Support
- Managing Benefits | Ben Support
- Assigning Custom Roles To Admins | Ben Support
- Deducting funds from a user's card | Ben Support
- How to re-order benefit tiles | Ben Support
- Accessing the LSA account | Ben Support
- Integrations | Ben Support
- 3rd Party API Integration Guide | Ben Support
- Offers & Discounts | Ben Support
- Manually adding new users to the platform | Ben Support
- Manually opt an employee out of a benefit via the admin portal | Ben Support
- What are the different roles & permissions? | Ben Support
- Managing Your Account | Ben Support
- SAML vs OIDC | Ben Support
- How does ThanksBen use AI? | Ben Support
- Managing Employees | Ben Support
- How to update home carousel as an admin | Ben Support
- Reporting | Ben Support
- How to rate the priority of my Support Ticket | Ben Support
- Deactivating a user profile within the platform | Ben Support
- Linked Accounts | Ben Support
- What devices or platforms does the mobile app support? | Ben Support
- How to download the Ben App | Ben Support
- How do I opt-out of a benefit? | Ben Support
- Which email address do I use to log in? | Ben Support
- Why are the benefit prices different on your dashboard and benefit view? | Ben Support
- How do I make a fund request? | Ben Support
- Account Deletion Request | Ben Support
- Managing Your Account | Ben Support
- Getting Support at Ben | Ben Support
- What is SSO? | Ben Support
- Submit a Qualifying Life Event | Ben Support
- SSO Config | Ben Support
- Ultimate Beneficial Owner (UBO) Declaration Form | Ben Support
- Technical Integration Guides | Ben Support
- What is required for KYC of Root Users? | Ben Support
- What is my policy number? | Ben Support
- Perks at Work | Ben Support
- Gift Vouchers & how they work | Ben Support
- Editing the beneficiaries on your benefit | Ben Support
- What is the status of my Techscheme/Cyclescheme application? | Ben Support
- Allowed Business Types for Allowances | Ben Support
- What happens if my reimbursement is rejected? | Ben Support
- What can I ask Ben AI? | Ben Support
- What does my benefit cover? | Ben Support
- I'm not satisfied with the benefits I have available to me - can you help? | Ben Support
- Prohibited Jurisdictions | Ben Support
- Financial Regulation Requirements | Ben Support
- I don't have my policy documents yet, can you help? | Ben Support
- Managing Your Non-Insurance Benefits | Ben Support
- How to update your personal details | Ben Support
- How much does it cost to add a dependant to my policy? | Ben Support
- Ben Support: Complete Guide for Employees | Ben Support
- I want to opt in/opt out of a benefit but I'm unable to and it looks like the window to do so has closed - can you help? | Ben Support
- Can I claim on my insurance through Ben? | Ben Support
- Is my Ben card an actual card? | Ben Support
- Which email address do I use to log in? | Ben Support
- Managing Your Insurance Benefits | Ben Support
- I ordered a gift card through Ben and I haven't received it yet - can you help? | Ben Support
- Is Ben my insurance provider? | Ben Support
- What is Ben? | Ben Support
- I haven't received my reimbursement. Why? | Ben Support
- What happens when my card is due to expire | Ben Support
- Reimbursements | Ben Support
- Welcome to Ben | Ben Support
- The Ben Card | Ben Support
- Manually removing/adding an employee from a programme | Ben Support
- The Admin Portal | Ben Support
- How to adjust your benefit payment contributions | Ben Support
- Acceptable Proof of Address documents (KYB and KYC) | Ben Support
- The Ben Platform | Ben Support
- Implementation & Onboarding | Ben Support
- Frequently Asked Questions | Ben Support
- My Benefits | Ben Support
- Ben Customer Support | Ben Support
- Home | Ben Support