# How to action incomplete data and missing enrolment data

How to fill out and complete missing requirements on user profiles within the platform.

Written by Konky Wang  
October 23, 2025

It’s important to make sure your team’s profiles are complete — missing details can cause issues with benefit or allowance enrolments later on.

The **Missing Requirements** feature helps you spot what’s incomplete, so you can fix it quickly and keep everything running smoothly.

You can access this feature in the **People** section of the Admin Portal.

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## Understanding Employee Statuses

Each employee will have one of four onboarding statuses:

### 🟢 **Setup complete**

All information is filled in — they’re ready for benefit and/or allowance enrolment. Easy win.

### 🟡 **Awaiting user action**

The employee still needs to log in and complete their profile.

Admins can’t do this for them, but you _can_ resend the invite email to give them a nudge.

​ _(They may need to set up a Ben card passcode or add personal details during sign-up if they’re eligible for benefits.)_

### 🟠 **Enrolment data missing**

Some information is missing that your admin team needs to update.

Here’s how to fix it:

- **If you don’t have an HR system integrated with Ben:**  
  
  - Download the CSV from the _Missing Requirements_ banner.
  
  - Fill in the missing fields.
  
  - Re-upload the updated CSV to Ben.

- **If you do have an HR system integrated with Ben:**  
  
  - Download the CSV to see what’s missing.
  
  - Update the information in your HR platform.
  
  - The changes will sync automatically with Ben on the next update.

### ⚫ **Inactive**

The employee is no longer active on Ben.

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## Actioning the “Enrolment Data Missing” Status

Here’s what to do when an employee shows as **Enrolment data missing**:

1. Download the CSV file from the **Missing Requirements** banner at the top of the People page.
2. The file will list all the fields that need to be completed.
3. Fill in anything marked as **Missing**.
4. Upload the updated file back into Ben using the **Import Users** button (top right of the People page).

- If your HR system is integrated, just update the data there — Ben will sync it automatically.

⚠️ **Important:** When importing the CSV, make sure you select whether blank cells should override existing data. You’ll need to choose an option before uploading.

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## CSV Format Requirements 📄

For everything to upload smoothly, certain fields need to follow specific formats:

|     |     |
| --- | --- |
| **Field** | **Format / Example** |
| **Date of Birth (DOB)** | YYYY-MM-DD |
| **Country** | Use alpha-2 codes (e.g. GB, ES, FR) |
| **Gender** | MALE, FEMALE, NOT\_SPECIFIED |
| **Marital Status** | SINGLE, MARRIED, DIVORCED, SEPARATED, WIDOWED |
| **Title** | MR, MRS, MISS, MS, OTHER |
| **Salary Currency** | GBP, USD, EUR, AED, etc. |
| **Home Address Country** | Use alpha-2 codes (e.g. GB, ES, FR) |

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Hopefully that clears things up about the Missing Requirements report — but if you’ve got any questions, our Support Team’s always happy to help. Just give us a shout. 🙌