Linked Accounts

How to ensure that your GBP top-ups don't get rejected

Written by Krys Otulak
December 16, 2024

What is a Linked Account?
A Linked Account is required for a client who has a GBP Company Wallet. It allows top ups/deposits to come into the GBP Company Wallet through the linked bank account.

How to create a Linked Account?
A client can have multiple linked accounts. To create a linked account, an official document from the bank is required clearly showing the account details. This should clearly show;

• Account name
• Account Number
• Sort Code
• IBAN is optional (if the Account Number and Sort Code is not available, the IBAN is acceptable)

Examples of acceptable official documents from the bank; Bank Statements, Bank Letter, Proof of Transfer, etc.

What happens if a deposit is sent from an account which is not linked?
If a top up/deposit is sent from an account which is not linked, the deposit will be rejected. The amount of time until the deposit is returned would be 3-5 business days.