Frequently Asked Questions

For common queries and quick answers on how Ben works

• What is Ben?
• Is my Ben card an actual card?
• Which email address do I use to log in?
• Is Ben my insurance provider?
• Can I claim on my insurance through Ben?
• I want to opt in/opt out of a benefit but I'm unable to and it looks like the window to do so has closed - can you help?
• How much does it cost to add a dependant to my policy?
• I don't have my policy documents yet, can you help?
• What happens if my reimbursement is rejected?
• How do I opt-out of a benefit?
• How to download the Ben App
• I'm not satisfied with the benefits I have available to me - can you help?