# Ordering and receiving your physical Ben card

How to order a physical card via desktop and the mobile app.

Written by Konky Wang  
October 8, 2025

Physical Ben cards aren’t sent out automatically. If you’d like a physical version of your card, you can easily order one through the platform.

Please note: Not all cards are available in physical form. If you don’t see the option to order one, it likely means a physical card isn’t supported for your allowance card. Please see the linked articles below on how to add the cards to your virtual wallet instead:

- [Adding your Ben card to Google Pay.](https://support.thanksben.com/hc/en-gb/articles/17827725327005-Adding-your-Ben-card-to-Google-Pay)
- [Adding your Ben card to Apple Pay.](https://support.thanksben.com/hc/en-gb/articles/17827635611165)

## How To Order A Physical Card Via Desktop:

1. Login to your Ben account.
2. Locate the ' **Wallet**' tab on your account.
3. Select the allowance you wish to order a physical card for.
4. Select ' **Order new physical card'**.
5. Follow the steps needed to submit the request (Reason for ordering new card, shipping address, review).

## How To Order A Physical Card Via Mobile App:

1. Login to your Ben account.
2. Locate the ' **Wallet**' tab on your account.
3. Select the allowance you wish to order a physical card for.
4. Select ' **Order new physical card'**.

**When to expect your physical card?**
- **For UK deliveries,** card can take up to **10 business days** to reach your address.
- **For US deliveries,** please allow up to **30 business days** for your physical card to arrive from the date of order.
- For all other countries, it can take up to **20 business days**.