The Ben Card | Ben Support
The Ben Card
For queries on how to use your Ben card
Will I receive funds back on my card if refunded with a merchant?
What happens when my card is due to expire
https://help.thanksben.com/en/articles/13159180-what-happens-when-my-card-is-due-to-expire
Is my Ben Card an actual card?
https://help.thanksben.com/en/articles/13213951-is-my-ben-card-an-actual-card
Does Ben Charge an FX fee?
https://help.thanksben.com/en/articles/13214494-does-ben-charge-an-fx-fee
Capital One: How To View Your Card Details
https://help.thanksben.com/en/articles/13215143-capital-one-how-to-view-your-card-details
Ordering and receiving your physical Ben card
https://help.thanksben.com/en/articles/4846503-ordering-and-receiving-your-physical-ben-card
Adding your Ben card to Apple Pay
https://help.thanksben.com/en/articles/6004061-adding-your-ben-card-to-apple-pay
I don't have a receipt, what should I do?
https://help.thanksben.com/en/articles/7913763-i-don-t-have-a-receipt-what-should-i-do
Submitting a receipt for a Ben card transaction
https://help.thanksben.com/en/articles/4846530-submitting-a-receipt-for-a-ben-card-transaction
Submitting a receipt on the Ben App
https://help.thanksben.com/en/articles/8613758-submitting-a-receipt-on-the-ben-app
Updating the phone number connected to your Ben card
https://help.thanksben.com/en/articles/5954409-updating-the-phone-number-connected-to-your-ben-card
Resetting your passcode
https://help.thanksben.com/en/articles/9346436-resetting-your-passcode
I can’t add my Ben card to my Apple/Google Pay Wallet
https://help.thanksben.com/en/articles/7146586-i-can-t-add-my-ben-card-to-my-apple-google-pay-wallet
Freezing/unfreezing your Ben card
https://help.thanksben.com/en/articles/5393941-freezing-unfreezing-your-ben-card
How To View Your Card Details
https://help.thanksben.com/en/articles/9921993-how-to-view-your-card-details
What billing address do I use?
https://help.thanksben.com/en/articles/4846514-what-billing-address-do-i-use
Do I incur any fees when I use my Ben card abroad?
https://help.thanksben.com/en/articles/4846507-do-i-incur-any-fees-when-i-use-my-ben-card-abroad
How to view your cards PIN
https://help.thanksben.com/en/articles/12688516-how-to-view-your-cards-pin
Adding your Ben card to a Google Wallet
https://help.thanksben.com/en/articles/6003982-adding-your-ben-card-to-a-google-wallet
My transaction did not go through and now it is 'pending'. When will I get the money back?
What are Merchant Category Codes?
https://help.thanksben.com/en/articles/8395083-what-are-merchant-category-codes
How do I activate my Physical Ben card?
https://help.thanksben.com/en/articles/4845185-how-do-i-activate-my-physical-ben-card
How to set your card shipping address
https://help.thanksben.com/en/articles/9626973-how-to-set-your-card-shipping-address
Do I have to submit a receipt for every transaction?
https://help.thanksben.com/en/articles/4846533-do-i-have-to-submit-a-receipt-for-every-transaction
Submitting a reimbursement request
https://help.thanksben.com/en/articles/5388158-submitting-a-reimbursement-request
How to update the bank details for your reimbursement
https://help.thanksben.com/en/articles/5394131-how-to-update-the-bank-details-for-your-reimbursement
Reimbursement Timelines: When to Expect Your Payment
https://help.thanksben.com/en/articles/5394110-reimbursement-timelines-when-to-expect-your-payment
Can I cancel a reimbursement request?
https://help.thanksben.com/en/articles/8232982-can-i-cancel-a-reimbursement-request
Reimbursement restrictions
https://help.thanksben.com/en/articles/10354311-reimbursement-restrictions
I haven't received my reimbursement. Why?
https://help.thanksben.com/en/articles/11985562-i-haven-t-received-my-reimbursement-why