Ordering and receiving your physical Ben card

How to order a physical card via desktop and the mobile app.

Written by Konky Wang
October 8, 2025

Physical Ben cards aren’t sent out automatically. If you’d like a physical version of your card, you can easily order one through the platform.

Please note: Not all cards are available in physical form. If you don’t see the option to order one, it likely means a physical card isn’t supported for your allowance card. Please see the linked articles below on how to add the cards to your virtual wallet instead:

• Adding your Ben card to Google Pay.
• Adding your Ben card to Apple Pay.

How To Order A Physical Card Via Desktop:

1. Login to your Ben account.
2. Locate the ' Wallet' tab on your account.
3. Select the allowance you wish to order a physical card for.
4. Select ' Order new physical card'.
5. Follow the steps needed to submit the request (Reason for ordering new card, shipping address, review).

How To Order A Physical Card Via Mobile App:

1. Login to your Ben account.
2. Locate the ' Wallet' tab on your account.
3. Select the allowance you wish to order a physical card for.
4. Select ' Order new physical card'.

When to expect your physical card?

• For UK deliveries, card can take up to 10 business days to reach your address.
• For US deliveries, please allow up to 30 business days for your physical card to arrive from the date of order.
• For all other countries, it can take up to 20 business days.