# Ben Support: Complete Guide for Employees

A comprehensive guide outlining Ben's support resources, including the Help Centre, Support Portal, and support services.

Written by Konky Wang  
April 22, 2026

## The Ben Help Centre

Our Help Centre is your first stop for support, offering detailed guides for every aspect of the platform:

- 💳 [The Ben Card](https://help.thanksben.com/en/collections/2746633-the-ben-card) - Card management resources
- ➕ [My Benefits](https://help.thanksben.com/en/collections/3400704-my-benefits) - Information about core benefits
- 🖥 [The Ben Platform](https://help.thanksben.com/en/collections/3400682-the-ben-platform) - Platform-wide guidance
- 🔗 [The Admin Portal](https://help.thanksben.com/en/collections/3401961-the-admin-portal) - Admin centre usage guides

## Employee vs Admin Access

Our platform automatically detects your role and provides appropriate access:

**Employee Features:**

- Submit personal support requests
- Access chat support
- Track personal conversation history
- View employee-specific help articles

## Chat Support

Access our chat support directly through the Ben platform:

1. Click the **?** help icon (question mark in a circle) in the navigation bar  
2. Select " **Contact support**"  
3. Look for support options in the bottom right corner  
4. Click " **Send us a message**" to start a conversation

Our intelligent Ben bot is available to help resolve common queries quickly and efficiently. If you need to speak with a member of our support team, simply click "Talk to a person" during your chat session.

**Quick Tip:** The Ben bot is trained on our platform's features and common support queries, making it a fast way to get answers to straightforward questions.