Ben Support: Complete Guide for Employees

A comprehensive guide outlining Ben's support resources, including the Help Centre, Support Portal, and support services.

Written by Konky Wang
April 22, 2026

The Ben Help Centre

Our Help Centre is your first stop for support, offering detailed guides for every aspect of the platform:

• 💳 The Ben Card - Card management resources
• ➕ My Benefits - Information about core benefits
• 🖥 The Ben Platform - Platform-wide guidance
• 🔗 The Admin Portal - Admin centre usage guides

Employee vs Admin Access

Our platform automatically detects your role and provides appropriate access:

Employee Features:

• Submit personal support requests
• Access chat support
• Track personal conversation history
• View employee-specific help articles

Chat Support

Access our chat support directly through the Ben platform:

1. Click the ? help icon (question mark in a circle) in the navigation bar
2. Select " Contact support"
3. Look for support options in the bottom right corner
4. Click " Send us a message" to start a conversation

Our intelligent Ben bot is available to help resolve common queries quickly and efficiently. If you need to speak with a member of our support team, simply click "Talk to a person" during your chat session.

Quick Tip: The Ben bot is trained on our platform's features and common support queries, making it a fast way to get answers to straightforward questions.