RFP
Most RFPs ask the wrong questions. Fix yours before you go to market.
See the frameworks, tools, and thinking we use with enterprise teams running real evaluations.
Running benefits shouldn't be this hard.
With Ben, it doesn’t have to be. Run global benefits without firefighting, get the data to prove your strategy is working, and give employees benefits they actually use
Most benefits platforms weren't built for modern enterprise.
One platform, every market — to run global benefits without firefighting, get the data to prove your strategy is working, and give employees benefits they actually use
Download the playbook
Enterprises operating across 140+ countries choose Ben
THE PLAYBOOK
The Enterprise RFP Playbook
The questions that matter
Specific, operational scenarios that make vendors prove capability, instead of rehearsing a polished demo
Infrastructure over interface
How to test the data model, payroll flows and multi-country config that decide your next five years
No hidden surprises
Spot the implementation risk, change fees and operational debt before you sign anything
Download the playbook
50%
of UK employees don't fully understand their benefits
1 in 4
new HR-tech implementations miss their adoption goals
20%+
of annual licence can go to change fees that weren't disclosed up front
QUESTION BANK
The full RFP question bank
Every question from the playbook, grouped by evaluation area.
Copy what's relevant, or let the builder assemble a tailored set for you.
01
Architecture
- Is this one global system, or separate regional tools integrated at the surface?
- When something breaks, can you trace it to a single source?
- Does it behave the same in every market you operate in?
02
Configuration & control
- Who owns the configuration, and what happens when we need a change?
- Can our admins make changes within a governed structure?
- What change requires you, and at what lead time and cost?
03
Data & financial accuracy
- Walk us through exactly how a payroll file is generated.
- What happens when a member list comes back different?
- Can we trust outputs without manual reconciliation?
04
Change & agility
- Can we make meaningful changes without engineering involvement?
- What will our configuration look like in three years?
- Are there change fees, and how are they disclosed up front?
05
Real-world behaviour
- How do you handle eligibility exceptions and edge cases?
- Walk a complex case: temp contracts, mid-year joiners, cross-border staff.
- How fast can a benefit window open at short notice?
06
Total cost of ownership
- What's the full three-year cost, including changes and expansion?
- What does implementation actually cost, end to end?
- What internal resource will we need to run it day to day?
07
Reporting & insight
- Can you show a live reporting dashboard, not a screenshot?
- How is data refreshed, and at what cadence?
- Is reporting access included, or priced separately?
What benefits leaders needs to know
Read our latest thought leadership on why the industry got benefits tech so wrong.
"Show me how you do this" — running a technical deep-dive
Ben Andrews on moving beyond "can you do X?" to pressure-tested results.
The RFP Questions That Actually Test a Benefits Platform
Most benefits RFPs focus on features. The real test is whether a platform reduces administrative complexity at global scale. This blog outlines the questions you should ask your provider.
What Actually Matters in Final-stage Evaluations of Benefits Technology
By final-stage evaluation, features are table stakes. What really matters is whether the infrastructure can handle change, scale and payroll reality without creating downstream friction.
How to Make Benefit Platform Implementation a Success
A practical guide for senior reward and benefits leaders evaluating their next platform
Running an RFP? Don't go in blind.
We've pressure-tested hundreds of enterprise evaluations and packed everything we learned into the RFP Playbook — and a question builder that turns it into your RFP. Grab both.