Welcome to the Wellbeing Solution that people everywhere love to use

Establish your business as an innovator with a market-leading wellbeing solution that supports the health and wellbeing of all your people, everywhere. LifeWorks brings the best user experience and clinical support together to achieve complete mental, physical, social and financial wellbeing for 100% of your employees, 100% of the time.

Designed to be configurable and flexible, our Wellbeing Solution meets your organisation where you are, and grows with you as your wellbeing needs evolve.

Global capabilities

Supporting Your Lives Globally

Traditional Employee Assistance Programs have a utilization rate of less than 5%, only reaching a few employees who raise their hand and ask for help. Our modern Employee Assistance Program embraces the digital experience to support 100% of employees proactively, so they stay healthy at work and home.

Access to 24/7 best-in-class and specialist counselling

Give your employees immediate access to specialized professionals in counselling, social work, human services and psychology.

Virtual counselling: Video and Telephonic

Immediately access an EAP counsellor through video and phone for confidential and secure virtual sessions.

Face-to-face counselling

Referrals to the LifeWorks extensive network of master’s (or local equivalent) level clinical counsellors and affiliates.

Employee Support (Emotional and Practical)

Emotional support includes anxiety, depression, stress management, bereavement, personal relationship issues, addictive behaviours, anger management, sleep hygiene, and more.

Practical Everyday Support includes legal services, financial & debt support, nutritional & weight management, education, relocation, parenting, midlife & retirement, career, and everyday issues.

Managerial Support

Support for managing employees, employee referrals, manager consultation, mandatory/monitored referrals, manager personal growth, changes in the workplace and workplace policy issues to support safety.

Critical Incident Support (Additional Fee)

Telephonic and on-site support for critical incidents (workplace violence, natural disasters, accidents, terrorist events and more)

LifeWorks Learning (Additional Fee)

Workshops and seminars on Respect & Harassment, Communication & Conflict, Addiction, Physical Health & Wellness, Organisational Change, Leadership & Career, Family, Mental & Emotional Health, Retirement and more.

Global network

As the world’s largest employee assistance program (EAP) provider, LifeWorks supports employees and their families around the world so they can manage work, health and life challenges.

40+ languages the LifeWorks platform & App are available in

180 countries supported through LifeWorks

100,000 worldwide network of counsellors and specialized professionals

35+M employees trust LifeWorks worldwide

The impact of modern EAP

• 94% of employees reach their goals after completing counselling with LifeWorks
• 62% of EAP users reported improvement in productivity at work
• 47% reduction in absenteeism after counselling
• $5.69:1 average ROI

Awards

HR Reporter
Readers Choice Award
EAP

HR Reporter
Readers Choice Award
Wellness

HR Tech
Next great
HR tech company

Technology
for Productivity

Excellence
in Technology
Brandon Hall Group

LifeWorks

LifeWorks platform features

Online wellbeing resources

We make it easy for your people to find answers to tough questions. They can browse articles, toolkits, audio recordings and more, based on their interests, for tips and tools for everyday life. (Content varies by country.)

News Feed

The News Feed acts like your organization’s own online communication tool and information delivery system. It’s the destination for news and updates.

CareNow

CareNow gives users the flexibility they need to choose their own path when it comes to care - all focused on positive behavioural change.

Total Wellbeing Assessment

The easy-to-use Total Wellbeing Assessment helps your people understand their strengths and improvement opportunities in all 4 pillars of wellbeing. The 4 pillars are mental, physical, social and financial.

Challenges

Health, wellness and fitness challenges encourage behavioural change for improved health and wellbeing.

Recognition

Employees can recognize peers for great work by posting messages that are visible to everyone in the organization.

Company branding & logos

Brand your LifeWorks network! Add logos and personalise your network to help your people everywhere feel at home.

The online wellbeing resources and News Feed are available in all countries.

CareNow, Total Wellbeing Assessment, Challenges and Recognition are available in the following countries:

Australia
Brazil
Canada
China
France
Germany
Hong Kong
Hungary
India
Indonesia
Ireland
Italy
Japan
Malaysia
Mexico
Netherlands
Philippines
Poland
Portugal
Singapore
South Korea
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
United States
Vietnam

Quality Oversight and Account Management

LifeWorks offers a high level of clinical oversight, which ensures consistent operational standards are met globally. We have the only globally accredited EAP through the Council on Accreditation. Local account management is supported on both a regional and global level to provide culturally relevant programmes that drive engagement.

We are 100% GDPR, HIPAA, PIPEDA compliant, and prioritise compliance with privacy laws in every region we expand into. We have built systems that are legally and culturally sensitive to data privacy and residency requirements.

Reporting and Insights

Utilisation and participation reports identify emerging issues, user demographics, recognition activity and wellness challenges performance.

Get started today!